• Increase font size
  • Default font size
  • Decrease font size

New Refuse collecton feedback

Print PDF

A message from EHDC following the recent changes to refuse collection.

As you may be aware EHDC and Winchester City Council launched a shared waste and recycling collection service last week.

There have been some initial issues with the implementation of this service and as a result our Customer Services Team is receiving a number of calls from local residents.

It is possible that residents will come to your council or your councillors looking for information. If you are contacted by residents concerned about bin collections please direct them to the web site where they can log details on line.

Anyone experiencing a missed collection is asked to:

  • Ensure they leave their bin out for collection crews who will return to collect it as soon as possible
  • Double check their calendars to ensure they have the right bin out on the right collection day. You can find your calendar online using

Once residents have logged their missed bin there is no need to phone again. The logging process takes a few minutes so some residents are experiencing long call waiting times. We are working closely with our contractor Biffa to resolve operational issues and additional resources are being employed temporarily to deal with the high call volumes.

We are continuing to analyse the volume and nature of calls so we can address particular problems as they occur and to work with Biffa to minimise repeat problems.

Jackie Batchelor
Executive Head Environment and Neighbourhood Quality


Login Form


January 2018 February 2018
Su Mo Tu We Th Fr Sa
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 31

Support us

We hope you find this web site useful. Will you support us with a small donation ?


Upcoming Events

  • Jane Austen's Birthday
    December 16, 2018 (10:30 - 11:30)

    Free entry day for all to celebrate Jane Austen's Birthday. Join us for a mince pie and a sing song of Christmas Carols around the piano.

View full calendar