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New Refuse collecton feedback

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A message from EHDC following the recent changes to refuse collection.

As you may be aware EHDC and Winchester City Council launched a shared waste and recycling collection service last week.

There have been some initial issues with the implementation of this service and as a result our Customer Services Team is receiving a number of calls from local residents.

It is possible that residents will come to your council or your councillors looking for information. If you are contacted by residents concerned about bin collections please direct them to the web site www.working-together.org.uk where they can log details on line.

Anyone experiencing a missed collection is asked to:

  • Ensure they leave their bin out for collection crews who will return to collect it as soon as possible
  • Double check their calendars to ensure they have the right bin out on the right collection day. You can find your calendar online using www.working-together.org.uk.

Once residents have logged their missed bin there is no need to phone again. The logging process takes a few minutes so some residents are experiencing long call waiting times. We are working closely with our contractor Biffa to resolve operational issues and additional resources are being employed temporarily to deal with the high call volumes.

We are continuing to analyse the volume and nature of calls so we can address particular problems as they occur and to work with Biffa to minimise repeat problems.

Jackie Batchelor
Executive Head Environment and Neighbourhood Quality

 
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Upcoming Events

  • Chawton House Library NGS open garden
    May 28, 2017 (All Day)

    Chawton House Library has recently joined the National Gardens Scheme (NGS) and will be part of the NGS Festival Weekend & 90th anniversary. This inspiring programme organises the opening of outstanding gardens around the country to raise funds for...

  • Estate Rambles - Chawton House Library
    June 02, 2017 (08:30 - 10:00)

    Explore the Chawton House Library estate in the company of our Garden Manager, Andrew Bentley. Find out more about the fascinating history of the grounds, including the ‘wilderness’, the ‘ha-ha’ and the additions made by Jane Austen’s brother, Edward...

  • Chawton Open Gardens
    June 11, 2017 (13:00 - 17:00)

    Open Gardens

    Weekend event with various gardens in the village ope to the public

  • Chawton WI - Air Ambulance
    June 14, 2017 (19:30 - 21:30)

    Chawton WI are hosting Hampshire Air Ambulance at Chawton Village Hall.

    The Air Ambulance will be providing a talk on this vital service.

  • Garden Tour and Cream Tea - Chawton House Library
    June 18, 2017 (14:30 - 16:30)

    As part of Regency Week Garden Manager Andrew Bentley will be giving a guided tour of the garden. Cream Tea included in the ticket price.

    The Library, House and Gardens will be open as usual Monday to Friday 12pm to 4.30pm and on Sunday 11am to 5pm...

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