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New Refuse collecton feedback

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A message from EHDC following the recent changes to refuse collection.

As you may be aware EHDC and Winchester City Council launched a shared waste and recycling collection service last week.

There have been some initial issues with the implementation of this service and as a result our Customer Services Team is receiving a number of calls from local residents.

It is possible that residents will come to your council or your councillors looking for information. If you are contacted by residents concerned about bin collections please direct them to the web site www.working-together.org.uk where they can log details on line.

Anyone experiencing a missed collection is asked to:

  • Ensure they leave their bin out for collection crews who will return to collect it as soon as possible
  • Double check their calendars to ensure they have the right bin out on the right collection day. You can find your calendar online using www.working-together.org.uk.

Once residents have logged their missed bin there is no need to phone again. The logging process takes a few minutes so some residents are experiencing long call waiting times. We are working closely with our contractor Biffa to resolve operational issues and additional resources are being employed temporarily to deal with the high call volumes.

We are continuing to analyse the volume and nature of calls so we can address particular problems as they occur and to work with Biffa to minimise repeat problems.

Jackie Batchelor
Executive Head Environment and Neighbourhood Quality

 
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Upcoming Events

  • Estate Rambles - Chawton House Library
    May 07, 2017 (08:30 - 10:00)

    Explore the Chawton House Library estate in the company of our Garden Manager, Andrew Bentley. Find out more about the fascinating history of the grounds, including the ‘wilderness’, the ‘ha-ha’ and the additions made by Jane Austen’s brother, Edward...

  • Chawton WI - AGM and social evening
    May 10, 2017 (19:30 - 21:30)

    Chawton WI's AGM and social evening is being held at Chawton Village Hall.

  • Evening Talk: What is a Literary Coterie and Why Does It Matter?
    May 18, 2017 (18:30 - 20:30)

    Join us at Chawton House Library for an evening talk by Professor Betty Schallenberg.

    It has often been assumed that manuscript-circulating coterie groups disappeared under the tidal wave of print materials that flooded eighteenth-century Britain. In...

  • Garden Tour - Chawton House Library
    May 21, 2017 (14:00 - 15:00)

    Join Garden Manager Andrew Bentley for a guided tour of the gardens. This will include a detailed history of the grounds, including distinctive period features, such as the ‘wilderness’ and ‘ha-ha’, along with the Walled Kitchen Garden built by Jane...

  • Chawton House Library NGS open garden
    May 28, 2017 (All Day)

    Chawton House Library has recently joined the National Gardens Scheme (NGS) and will be part of the NGS Festival Weekend & 90th anniversary. This inspiring programme organises the opening of outstanding gardens around the country to raise funds for...

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