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New Refuse collecton feedback

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A message from EHDC following the recent changes to refuse collection.

As you may be aware EHDC and Winchester City Council launched a shared waste and recycling collection service last week.

There have been some initial issues with the implementation of this service and as a result our Customer Services Team is receiving a number of calls from local residents.

It is possible that residents will come to your council or your councillors looking for information. If you are contacted by residents concerned about bin collections please direct them to the web site www.working-together.org.uk where they can log details on line.

Anyone experiencing a missed collection is asked to:

  • Ensure they leave their bin out for collection crews who will return to collect it as soon as possible
  • Double check their calendars to ensure they have the right bin out on the right collection day. You can find your calendar online using www.working-together.org.uk.

Once residents have logged their missed bin there is no need to phone again. The logging process takes a few minutes so some residents are experiencing long call waiting times. We are working closely with our contractor Biffa to resolve operational issues and additional resources are being employed temporarily to deal with the high call volumes.

We are continuing to analyse the volume and nature of calls so we can address particular problems as they occur and to work with Biffa to minimise repeat problems.

Jackie Batchelor
Executive Head Environment and Neighbourhood Quality

 
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Newsflash

Upcoming Events

  • Chawton WI - Women on the Railway
    August 09, 2017 (19:30 - 21:30)

    Chawton's WI are holding a "Women on the Railway" event with Dr Becky Peacock from Midhants Railway at Chawton Village Hall.

  • Chawton WI - Craft Workshop
    September 13, 2017 (19:30 - 21:30)

    Chawton WI's craft workshop, an evening of sewing and crafting to be held at Chawton Village Hall.

  • Chawton WI - The art of being perfect
    October 11, 2017 (19:30 - 21:30)

    Chawton's WI are holding the "The Art of Being Perfect", a talk by Trisha Lewis on perfecting ourselves!

    Please note this is a group meeting so members from other local WIs will be in attendance.

    Event being held at Chawton Village Hall

  • Chawton WI - Christmas and other problems
    November 08, 2017 (19:30 - 21:30)

    Chawton's WI are holding "Christmas and Other Problems", a funny talk by Judy Theobald to get us in the Christmas Spirit!

    Event held at Chawton Village Hall.

  • Chawton WI Carol Service
    December 09, 2017 (14:00 - 16:00)

    Chawton WI are hosting a carol service in Chawton Church, ALL WELCOME!!

    Men, families, friends, everyone!  Refreshments will be provided.

    More details to follow.

View full calendar